App: Gaitway Developer: Nigelware Effective Date: January 14, 2025 Last Updated: January 14, 2025
Nigelware ("we," "our," or "us") operates the Gaitway mobile application (the "App"). This Privacy Policy explains how we collect, use, and protect information when retail stores and their employees use our App to assist customers with shoe fitting and purchase decisions.
Information We Collect
Customer Information
Personal Information: Customer names and optional email addresses provided during the fitting process
Fit Assessment Data: Foot measurements, gait analysis results, and shoe fitting preferences
Survey Responses: Customer feedback about running habits, preferences, and shoe comfort
Purchase Information: Records of shoes tried on and purchased during fitting sessions
Customer Notes: Optional notes added by store employees about customer preferences or fitting details
Store and Employee Data
Store Information: Store names, locations, and employee rosters
Employee Authentication: Employee login credentials and PIN codes for secure access
Inventory Data: Shoe inventory, brands, models, and availability at each store location
Transaction Records: Fitting session data, timestamps, and employee assignments
Automatically Collected Data
Usage Data: How employees interact with app features and session duration
Device Information: iOS version and device model for app optimization
Performance Data: App performance metrics and error logs
How We Use Your Information
We use the collected information to:
Facilitate shoe fitting sessions and customer service
Maintain customer profiles and fitting history for returning customers
Track inventory and shoe recommendations
Generate analytics to help stores improve their fitting process
Provide customer support and technical assistance
Ensure proper employee authentication and access control
Improve app functionality and user experience
Data Storage and Security
Cloud Storage: Customer data is securely stored using Firebase/Firestore cloud services
Encryption: Data is encrypted both in transit and at rest
Access Control: Employee authentication required to access customer data
Store Isolation: Each retail store can only access their own customer data
Security Measures: We implement industry-standard security practices to protect all information
Data Protection: Customer information is accessible only by authorized employees at the retail store where the fitting occurred.
Data Sharing
We share information only in the following limited circumstances:
With Retail Stores: Customer data is shared with the retail store where the fitting session occurred
Service Providers: We use Firebase/Firestore (Google) for secure data storage and authentication
Legal Requirements: We may disclose information if required by law or to protect our rights
We do not sell or rent customer information to third parties for marketing purposes.
Data Retention
We retain customer information for as long as necessary to:
Provide ongoing service to returning customers
Comply with legal and regulatory requirements
Resolve disputes and enforce our agreements
Stores may request deletion of customer records through the app's administrative functions.
Children's Privacy
Gaitway is intended for use by retail store employees who are 18 years or older. The app may collect information about customers of all ages during fitting sessions, but this information is collected and managed by the retail store, not by individual users of the app.
Your Rights
Depending on your location, you may have the right to:
Access your personal data stored in the system
Request correction of inaccurate information
Request deletion of your data
Object to processing of your data
Request a copy of your data
To exercise these rights, please contact the retail store where your fitting occurred, or contact us directly using the information below.
For Retail Store Customers
If you are a customer who had a fitting session at a retail store using Gaitway:
Your data is primarily controlled by the retail store, not by Nigelware
Contact the store directly for questions about your data
You can request to opt out of having your data stored in the system
The store is responsible for complying with applicable privacy laws regarding your data
App Store Integration
This App is distributed through the Apple App Store and is subject to Apple's privacy policies and terms of service in addition to our own.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify retail stores of any material changes by posting the new Privacy Policy within the App or through app updates. Changes are effective immediately upon posting.
Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us: